Frequently Asked Questions
Everything you need to know about your Little Giant Ladder experience.
What makes Little Giant Ladders safer than traditional ladders?
Our ladders are engineered with heavy-duty aerospace-grade aluminum and feature patented technologies like the Ratchet Levelers for uneven terrain and the Safety Rail for extra stability, significantly reducing the risk of falls.
How long does shipping take for heavy equipment?
Due to the size and weight of our products, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your ladder leaves our warehouse.
Do your ladders come with a warranty?
Yes, most of our professional-grade ladders come with a Limited Lifetime Warranty against manufacturer defects. Residential models typically feature a 1-year to 5-year warranty depending on the specific series.
What is your return policy if the ladder doesn't fit my needs?
We offer a 30-day return policy. If you are not satisfied, you can return the ladder in its original packaging. Please note that return shipping costs for oversized items are the responsibility of the customer.
Can I use my Little Giant Ladder on stairs?
Absolutely. One of the primary features of our multi-position ladders is the ability to adjust the sides independently, allowing you to set up the ladder safely on staircases or uneven ground.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm to help make your investment in safety more affordable.